When a patient is unable to communicate their needs and preferences it can be challenging for staff to provide the most appropriate support. Ensuring that this information is instantly available to all staff helps them develop that relationship which is vital to maximise quality of care.

This is not about medical information, but those things that enable you to treat the whole person: their preferred hot drink and whether they take milk and sugar, any phobias, mobility issues and capacity to manage their personal care. And then there are topics like pets, occupation and important dates to help staff get to know the person.

Read below how Peninsula Community Trust incorporated Care Charts into their personalisation programme and reduced their average length of stay, and how Epsom Hospital are using Care Charts to assist in their care of people with dementia.

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