When a patient is unable to communicate their needs and preferences it can be challenging for staff to provide the most appropriate support. Ensuring that this information is instantly available to all staff helps them develop that relationship which is vital to maximise quality of care.

This is not about medical information, but those things that enable you to treat the whole person: their preferred hot drink and whether they take milk and sugar, any phobias, mobility issues and capacity to manage their personal care. And then there are topics like pets, occupation and important dates to help staff get to know the person.

We have had a number of hospitals adopt the Remember-I’m-Me Care Charts, and we are now delighted to offer a further option: the Mycarematters System, a way of encouraging people to create profiles in advance of a hospital stay so the information is available from the minute they are admitted, and we offer a selection of display options to ensure the information is available to everyone interacting with the person. For people unwilling or unable to use the internet, we offer all hospitals using Mycarematters blank charts that people can fill in by hand.

For further information email info@mycarematters.org